Frequently Asked Questions

Here we provide answers to the questions we are most often asked.  If there is anything else you would like to know please do not hesitate to contact us.

How can I make an order?
You can place your order two ways:

  1. Online – payment can be made via Paypal. You do not need a Paypal account to pay by Paypal – all debit and credit cards are accepted through Paypal, although this may not be immediately obvious.
  2. By Phone – we can take orders over the phone, with payment being made by Paypal invoice.  Just call us on 07837 982356 between 9am and 5pm, Monday to Friday.

What credit/debit cards do you accept?
We accept the following cards, via Paypal: Mastercard, Visa Electron, Maestro and Visa

What is the shelf life of your product?
Because our jars and mixes are made to order using the freshest ingredients, they have a shelf life of approximately 6 months.

What are the delivery costs?
Flat Rate P & P Mainland UK – £4.95 for all orders, regardless of the size of the order.  (Any orders to the Highlands and Islands over 2kg will be subject to additional postage costs. Please contact us for additional details).

The option to collect is available on all orders.

How quickly will I receive my order?
Dispatch and delivery is usually within one week. We will email you when your order has been dispatched so you have an idea of when to expect it and if applicable, we will supply you with a tracking number.

Do you offer a trade discount on Cookietastic products?
If you would like to stock any of the Cookietastic range, please contact us and we can provide you with further information.